Emergency advice
What to do in the first five minutes, before anyone arrives. Burst pipes, gas leaks, slab leaks and sewer backups — the actions that change the outcome, and the ones that make things worse.
Emergency
Sewage Backing Up Into the House: What to Do Right Now
A sewer backup is one of the few plumbing problems where every extra minute genuinely makes it worse. The short list of actions that limit the damage until we arrive.
5 min read
Emergency
Calling at 2am: What Actually Happens
We answer the phone around the clock. Here is what happens when you call, so the process is not another unknown at a bad moment.
4 min read
Emergency
What to Keep on Hand Before a Plumbing Emergency
The difference between a small mess and a large one is usually whether someone could stop the water in the first two minutes.
4 min read
Emergency
No Water Coming Out of Any Tap? Check These in Order
Every tap dry at once narrows the problem to the supply side, and there are only so many places it can be. Work through them in this order and you will know what you are dealing with.
5 min read
Emergency
Five Things Worth Checking Before You Call Us
We would rather tell you how to check something than charge you to flip a switch. Here is the list we run through on the phone anyway.
5 min read
Emergency
Water Dripping From the Ceiling: Plumbing, AC or Roof?
A stain that grows, a bulge, a drip. Whether it is a supply pipe, an AC drain pan or the roof decides what you shut off first. How to tell, fast.
5 min read
Emergency
Find Your Main Water Shutoff Before You Need It
The single most valuable five minutes any homeowner can spend. During a burst pipe, the difference between knowing and searching is measured in gallons per minute.
6 min read
Emergency
Burst Pipe: Exactly What to Do in the First 5 Minutes
Water is coming out fast and every minute counts. Here is the exact order of operations, from the main shutoff to the call.
7 min read
Emergency
Carbon Monoxide and Your Heating System: What to Know
Carbon monoxide is odorless, and the symptoms mimic the flu. Here is what actually causes it in a home heating system, and exactly what to do if your alarm goes off.
7 min read
Emergency
Suspect a Gas Leak? Do These 4 Things Immediately
If you smell rotten eggs near a gas appliance, the order you do things in matters. Here is exactly what to do, and what not to touch on your way out.
6 min read
Emergency
Slab Leak Warning Signs Every North Texas Homeowner Should Know
A slab leak rarely announces itself. It shows up as a warm floor, a water bill that will not settle down, or a meter that never stops turning.
7 min read
Emergency
Water Heater Leaking? What to Do in the First 10 Minutes
A leaking water heater can go from a damp spot to 40 gallons on the floor without much warning. Here is exactly what to do first, in order.
6 min read
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